Anonymous
map-marker San Jose, California

Inform other customers

received a letter in the mail for new service. Called the company to get more information was quoted a price for coverage was told a specific amount but on the back of their letter it say coverage in the amount of upwards of 10,000-12,500 when I asked she placed me on hold and sent me over to a survey? and call hung up. Did not even attempt to call me back. With all the other comments and customers bad experiences definitely not going with this company. Always do your homework before signing up with any company people!
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1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Robert G Ndf

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Verified Reviewer
| map-marker Short Hills, New Jersey

Could not get an answer on the phone after 15 Minutes

I called to confirm my account is canceled but just got cut off. Please confirm my account is cancelled. Account number 320008****. Robert I Goldberg 76 Mountainview Rd. Millburn NJ 07041. Mailing address is 75 Kew Dr. Springfield, nj 07081
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1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Anonymous
map-marker Queen Creek, Arizona

Got a solicitation in the mail. Glad I checked reviews. NO THANKS. Sounds like a bad scam company. People should report to their local or state District Attorney's office.

Sounds like a sham scam corrupt company. The solicitation doesn't sound favorable to the consumer. They want to be able to charge your CC or debit your bank account on a montly basis, this is usually a bad sign. NO THANKS!
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2 comments
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Guest
reply icon Replying to comment of American Water Resources Homeowner Services

As I suspected

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steven f Bnt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wilmington, Delaware

The worst service to file a claim, when in an emergency situation. They love to put you on hold and check and say they will call you back

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cant get approval for their contractor, who has given them an estimate to get service done. taking days while my water is shut off... What a terrible customer service experience.
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Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: use another company

2 comments
Guest

I guess they think that responding to these complaints with the same comment on EVERY one of them makes them look responsible. " Hi.

For assistance, please give us a call at 855-800-**** or chat with a customer service representative on our website at https://*** during standard business hours. Thank you." Thanks to all the jilted customers giving us a heads up!

American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

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Anonymous
map-marker Gary, Indiana

NO water heater service

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I have been waiting over 2 weeks to have AWR send out a Plummer to service my water heater. I called numerous times only to be told ,"We cant find anyone to help with your water heater problem. I cant afford to hire someone .,and why should I . I have a contract with AWR. They are continuously giving me the run around. I am a senior citizen, however every two hours I have to clean up water in my laundry room, I use towels, bed absorbency pads , body absorbency pads and anything I can think of to soak up the enormous amount of water from the leak
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User's recommendation: Do not enroll in any American Water Repair Programs.

1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Anonymous
map-marker Phoenix, Arizona

They continued to charge me after contract was up

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Deceptively sent me a letter that my service was about to expire and I needed to renew. I wanted it to lapse, so I did nothing thinking it would expire. They kept charging me monthly after the year. I am hassling with them for a refund, but so far, nothing but promises. I think they hope people will give up.
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1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Alan B Enj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pennsauken Township, New Jersey

Poor Customer Service

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Been calling for months after filing claim for water line replacement. Told to submit bill after no response when initial claim was made. Every time I called was placed on a long hold and eventually disconnected. No response from company, no call back or email. This is a scam.
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Loss:
$6579
Cons:
  • Non responsive

Preferred solution: Full refund

User's recommendation: Stay away.

2 comments
Guest

I called my water company in Tennessee they told me that they have no connection to American Water Resources.From all the bad reviews it seems to be a scam!!!!!!

American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

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Ken H Zzm

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Verified Reviewer
| map-marker Conehatta, Mississippi

No coverage!

Had a water leak. Shut off the water. Since this was an urgent repair, I called and got a plumber to get it repaired. Called AWR and spoke to an agent, and she told me that since I called a plumber first that AWR would not reimburse the cost of the plumber. So I told them to cancel the contract and I would not re-new it. Now they are sending me information on Sewage coverage as well as wanting me to renew the water line coverage. What Nerve.
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Loss:
$450

Preferred solution: Leave Me! Alone

User's recommendation: Buyer Be Ware! Stay Away!

1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Anonymous
map-marker Buffalo, New York

I called in for a claim on last Wednesday one week later I still have not heard anything

First of all I think this is ridiculous I called in a claim last Wednesday I have not heard anything it was for electrical if they know they do not have contractors for electrical why offer the policy then when you call them on the phone they hang up on you I think this is redilious I am going to looking for a better company
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User's recommendation: I would not recommend this company to anyone

1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Anonymous
map-marker Cohasset, Minnesota

City advised against getting "contract" from them.

Went to the city and was told, "We have had nothing but problems with this company. Even if they did show up to do the work we wouldn't issue them a permit to do it".
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User's recommendation: Use your brain, is there ONE good review?

1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Pamela J Qgh
map-marker Jeffersonville, Indiana

I've tried several days to connect with someone using the different phone numbers listed for American Water Resoures, and CAN NOT ever get through to a human! They take my money EVERY MONTH!

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I am having an issue with plumbing, and absolutely can NOT reach anyone to help me! Call me! You have my number on my account!
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Cons:
  • No answer and holding on the phone
  • Never able to get ahold of anyone for help

Preferred solution: I need for someone to contact me regarding a problem at my home.

1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Anonymous
map-marker Bessemer, Alabama

Unwanted mail

I tried to call these people to tell him to stop sending me this crap because I knew it was BS but no one answered so then I sent I went online on their website and did a chat gave him my address and ask him to please stop calling me I also gave them my last name and she said I need more information and I asked her if she could read and she said if you talk like that to me I'll have to hang up well I told her fine I gave her all the information I really don't know what else they wanted but anyway I told her I was going to report them to the vva Better Business Association and then I started looking at the complaints well I'm not surprised people don't fall for this *** find a good plumber
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1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Faye M Otm
map-marker Alton, Illinois

Over billing

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These folks lied to us about the amount due and sold us another insurance without letting us know. They have had me on hold for over and hour now and I do not expect to be able to speak to them. Do not let them sell you a lie. Do not use this company unless you have money to throw away. If I ever get through on this so called customer line I intend to cancel all the so called insurance I have with them. Never again will I allow this thief into my world.
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Cons:
  • Never able to get ahold of anyone for help

Preferred solution: Full refund

User's recommendation: Never use this company

1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

Norman H Xav
map-marker Canonsburg, Pennsylvania

Contact

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Been on the phone 3 different times, each a minimum of 45 minutes and no one answers the phone!! What happened to customer service!!
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Preferred solution: Cancel my contracts!!

1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.

alan c Wyx
map-marker Pennsauken Township, New Jersey

Calling about bill

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Updated by user Oct 28, 2021

no call back

Original review Oct 28, 2021
called to ask about payment was told to hold ,was on the line for 40 minutes so i left my call back number, havent been called back in 2 days Dont tell people you will call them back if you are not,dont pay b
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Cons:
  • Call
  • No answer and holding on the phone

Preferred solution: call back and apology

User's recommendation: dont pay interest fee if they dont call you back

1 comment
American Water Resources Homeowner Services

Hi. For assistance, please give us a call at 855-800-5195 or chat with a customer service representative on our website at https://*** during standard business hours. Thank you.